Wellesley Volkswagen

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I brought my VW Jetta TDI to VW Wellesley service department and left my car with Mike to have a check engine light diagnosed (which I had already done by a separate mechanic so I knew what the fault codes were). Diagnosis came back and Mike said that it would be a $1,000 repair.



When I asked Mike to email me a write-up of the diagnosis or at least an "itemization" of what they intended to do, he acted like I was asking him to rewrite the Magna Carta. After a 5 minute conversation that made me feel like I was in the Twilight Zone (ie. is this guy seriously asking me "why" I wanted to see a breakdown of a $1,000 work order?) I finally told him not to do anything and that I would pick the car up the next day. Remember what I said about them never giving me the impression that they were NOT trying to screw me? Well, this is a perfect example; if he didn't have anything to hide then why wouldn't he give me a detailed (ie line-by-line) report of the work that they proposed to do on my car? It was like pulling teeth trying to get this, which ultimately does not make me want to trust this guy, or the dealership, to do ANYTHING to my car.



Fast forward to the next day: I pick up my car (begrudgingly pay the $112 "diagnosis fee") and start calling VW of America to see if any of the work is covered under warranty. [oh and do you think Mike or anybody at VW Wellesley tried to help me with this warranty issue...NOPE - its money out of their pocket. I asked them if it was covered and they said no, flat out "no"]



After a few days of conversations, VW of America ultimately decides to cover 1/3 of the work under warranty (thanks VW) so I at least get $300 towards my repairs. But, I decide that I don't trust Mike or the guys at Wellesley AT ALL so I have them fix the part that is under warranty and nothing else. Instead I decided to have a VW "specialist" look at the other problem that was not covered under warranty and thus not fixed by VW Wellesley. I had done research at this point and found a guy south of Boston who sounds like he really knows his stuff - especially relating to the TDIs.



Long story short, I pick up the car and am taking it to this VW "Specialist" in Braintree (isn't it ironic that the VW "specialist" in this case is not actually a VW dealer???) and when I get to this guy's shop, I pop open the hood of my engine, and what do I see?? Sitting in plain sight: there is a set of socket wrench heads sitting on my engine cover.



Apparently, the VW Wellesley mechanic closed the hood of my car forgetting that he left a set of socket wrench adapters on my engine!!!! Ever since I left the VW dealership, I had been driving around with the dealerships' tools rattling around in my engine compartment!!! Talk about a potential disaster: what would happen if one of those socket wrench bits bounced into my timing belt or the fan, or any moving part / orifice in my engine????? That would have been BIGTIME problems! Lawsuit and liability central!!!



Just to b clear: here's why I am writing this......





I can not deal with Mike and the people at VW Wellesley not understanding the liability of what they had just done: and instead hanging up the phone on me because they were mad that I had discarded the tools. Mike was LESS concerned about the damage that could have been caused from that foreign tool lodging itself somewhere in my engine and MORE concerned with the fact that he is out the $29 bucks that those tools cost.



I will NEVER go to VW Wellesley again: not for service, not for sales, not for a $112 check engine light, not to drop off misplaced mechanics tools, NOT FOR NOTHIN'!!



FYI....if anyone is looking for an honest mechanic to work on their VW in the Boston area, call Chris Hill at Kraftwerke. He has my car right now fixing the problem with my car that I REFUSED to let VW Wellesley fix.

I had wanted to buy a Jetta TDI wagon for a while. Mr Andreas Becker is a very cordial and knowledgable salesperon. He mad the transaction effortles, and with no pressure. On delivery he was meticulous about showing me the ins and outs of the car; and he quickly set up my bluetooth connection for the cellphone. I would recommend Mr.Becker and this dealership to the most demanding of my friends. The car is fabulous, wonderful on country roads, and as comfortable as a Benz on long distance road trips.

My experience at Wellesley Volkswagen was incredible! This was a new experience for me, as this was the first time that I purchased a car, and Andreas Becker along with the Wllesley Volkswagen team made it a wonderful experience. Going into the car purchasing process I was very nervouse because I felt that I was going to be ripped off by the sales people, but at Wellesley Volkswagen this was definitely not the case. The sales team is your friend here, and it has your best interest in mind. Andreas Becker was very straightforward and honest when it came to facts about the car and prices, and he made sure to make the process as easy as possible. I am sure that he did his best to get me the best deal possible. I highly recommend the Wellesley Volkswagen dealership (specially Andreas Becker), specially if this is your first time purchasing a car! Good work Wellesley VW team!

- Camila

Mike, Mike, Ian and Jamie are by far the best service dept. that I've ever dealt with in my many years of driving. They are the only reason that I have remained loyal to the VW brand.

The service is always great at Wellesley VW. I know that Michael and the others always to my description of the situation (this time a sound like a water bubbler). I don't speak in "car talk" language.

They always explain the situation and if they find something else, (water pump and timing belt) they will let me know.

I have been taking my VW Golf to Wellesley VW for service after several bad experiences with other Boston area VW dealers and independent shops. The desk staff there has been excellent to work with and I have never had any issues to speak of. They explain the repairs needed to me so that I understand them and bring me out into the shop to show me exactly what needs to be done. I trust them 100% and have recommended them to several friends and family members.

I have been bringing my Volkswagens to Wellesley Volkswagen for service for the last 8 years. The staff is always friendly and actually remembers my name. In addition to that, it's the same folks that work there now, that worked there when I first started going. There are two other dealers that are closer to my home, but I choose to make the trip because I know that I will always get great service.